Refund policy
Overview
Our return policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Non-Returnable Items
Certain types of items cannot be returned, including intimate apparel, sanitary goods, gift cards, downloadable software or digital products, and items marked as Final Sale.
Initiating a Return
To start a return, please contact our support team at supplydraw@gmail.com. Do not send your purchase back to the manufacturer or to our address without prior authorization. We will provide you with a Return Merchandise Authorization (RMA) number and specific return shipping instructions.
Return Shipping Costs
Customer Remorse or Incorrect Size: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Defective or Damaged Items: If the item is defective, damaged, or we made an error, we will cover the return shipping costs and provide a prepaid shipping label.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days. Processing times may vary depending on your bank or credit card provider.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at supplydraw@gmail.com.
Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the exact same product, send us an email at supplydraw@gmail.com.
Contact Information Questions about the Refund and Return Policy should be sent to us at:
Email: supplydraw@gmail.com